Return & Refund Policy
At Wax & Scents, it is our greatest wish that you enjoy, love, and experience deep wellness through our natural home fragrance products. Because our items are artisanal, poured by hand, and crafted with safe, premium ingredients, we maintain strict quality control standards. To preserve hygiene, maintain product freshness, and minimize waste, our return framework operates under clear parameters outlined below.
⚠️ Crucial Notice: Any transit-related damages, leakage, or product discrepancies must be officially flagged to our team within 48 hours of package arrival.
Damaged or Inaccurate Deliveries
If your package arrives faulty, broken, or contains the incorrect product scent or size due to a logistics mistake, please contact us immediately.
Our Resolution: Following validation, we will issue a full item replacement or provide equivalent store credit (excluding original shipping fees, if applicable).
Change of Mind / Wrong Selections
If you ordered the wrong item variant or have changed your mind after dispatch, we may consider returns entirely at our discretion.
Our Resolution: Validated returns will be compensated with store credit only, applicable toward your next website order. Cash refunds are not available.
Eligibility Criteria for Returns & Store Credit
To qualify for an exchange evaluation or store credit, your returned package must strictly adhere to all of the following requirements:
- The item must be completely unused, unlit, and un-sprayed.
- The item must be returned inside its original retail packaging, with product labels entirely clean and intact.
- The return must be initiated, shipped, and delivered back to us within exactly 7 days from the original delivery date.
- All return shipping and transit fees are the financial responsibility of the customer.
- Exchanges or alternative sizing must be completed within the identical 7-day frame.
Strict Policy Exclusions
To uphold safety and strict hygiene standards across our community, we are entirely unable to accept returns, issue store credit, or process exchanges for the following classifications:
- Any product that has been lit, opened, partially used, or structurally altered.
- Any regular-priced items returned after the 7-day safety window has lapsed.
- Items purchased during a sale, clearance, or via a promotional coupon discount (unless arrived damaged in courier transit).
- Products missing their original tags, dust lids, or protective elements.
All items sent back to us undergo a physical quality assessment at our studio. The item must cleanly pass this inspection before any store credit is applied to your user account for future purchases.
